"I hope that you are as thankful for your public library as I am. I’m thankful not only for a job that brings surprises every day, but for the opportunity to bring that service to you." Quoted from the WPLDirector, searched by the Google search engine.
Energy, enthusiasm and passion radiate from the public library director's wording. Good customer service is done at a personal level and the attitude the director expresses well defines an excellent exercise. Being a leader, she simply sets a fabulous model for her staff to follow.
Tuesday, January 26, 2010
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